Return & Refund Policy
Return Policy Overview for Eyecuro:
At Eyecuro, our commitment is to ensure every customer is completely satisfied with their purchase. We are dedicated to helping people achieve clearer vision, but we understand that sometimes a return or refund may be necessary.
Eligibility: You can return any authentic Eyecuro product purchased on our website or through authorized online retail partners.
Return Period: Please submit return requests within 90 days of the delivery date. After this period, store credit may be considered at our discretion.
Refund Process: Refunds will be issued to the original payment method, excluding shipping and handling charges. Typically, refunds take 5-7 business days to appear in your account.
Conditions for Refund:
- The return request must be made within 90 days of delivery.
- Products must be returned in their original condition.
- You are responsible for return shipping costs, as Eyecuro does not provide prepaid shipping labels.
Additional Terms:
- Shipping and handling charges are non-refundable.
- Unauthorized returns or returns of partially or fully used products may be refused.
- Eyecuro will issue a refund once the returned product is received.
- Returns are processed within 2-3 days after receipt.
- Direct drop-offs at our warehouse are not accepted.
- For Returned-to-Sender or Refused packages: A refund will be issued (minus shipping charges and a 10% restocking fee), provided we are notified and tracking confirms the refusal.
- Eyecuro is not responsible for orders shipped to incorrect addresses provided by the customer. No refunds or replacements will be offered in such cases.
Order Modification and Cancellation:
Due to rapid processing, we cannot alter or cancel orders once placed. This includes changes to items, addresses, or shipping methods. To attempt any order modification or cancellation, contact us immediately at support@eyecuro.com. Please note that cancellation is not guaranteed. If cancellation is not possible, our return policy will apply.
Damaged or Incorrect Orders:
If you receive an opened, defective, damaged, or inaccurately described item, we sincerely apologize for any inconvenience. Please contact us at support@eyecuro.com with details and proof, such as photos or videos, and our customer support team will assist you promptly. Your satisfaction is our top priority.
Exchanges:
Exchanging items is easy with our streamlined process. Start by initiating a return for your original purchase, inform us of your intention to exchange, and place a new order for the desired item on our user-friendly website for a seamless experience with just a few clicks.
For any questions, clarification, or further assistance, please reach out to us at support@eyecuro.com.